We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. Care and treatment was planned and delivered in a way to ensure people's safety and welfare. We found the staff very friendly and helpful and this was confirmed by the observation of the patient satisfaction survey results.

The three patients commented on how friendly and helpful the practice staff were. One patient described how they were previously dental phobic following a bad experience and avoided the dentist. Now they look forward to going to the dentist.

All three patients commented on the cleanliness of the practice. One person said "the surgeries look as they should be and there is no problem with cleanliness". We found the practice very clean and tidy and this was confirmed through patient feedback survey.

We found that all three patients were given appropriate information and choices about their treatment options. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that "prevention is always discussed". All three patients commented how easy it was to make an appointment. They said they only had to wait a very short time for an appointment when they had problems. Appointments always ran to time. These points were confirmed when we observed the results of the patient survey.