We inspected the practice on the 17 February 2013. We spoke with the provider, the practice manager and two nurses. We looked at patient records and other documentation relating to the service. All were well-maintained and up to date.

We spoke with three patients attending for appointments. All had used the service for many years. They were very happy with the service provided and complimentary of the dentists’ manner and work. One patient told us that since they started using the service they had moved some distance away from the area, but still preferred to travel the long distance as “the practice is so good”. The practice specialises in providing a service to patients who may be nervous of dental treatment.

The premises were clean and tidy. Patients we spoke with said they had no concerns over hygiene issues. Appropriate hygiene procedures were in place. There was an ongoing programme of redecoration and refurbishment.

The provider carried out regular checks and audits to ensure a high quality service. All patients were asked to provide feedback on the service at each visit.

We observed high standards of customer care, with the staff being friendly, attentive and helpful. The patients were given sufficient information regarding their recommended treatment and the costs. The practice had a website which contained lots of information about the service. It included patients’ comments and testimonials, some of which were recorded in short videos.