This practice is rated as requires improvement overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

We carried out an announced comprehensive inspection at Brighton Station Health

Centre on 27 June 2018. This was undertaken as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice ensured that care and treatment was delivered according to evidence based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• The practice ensured all recruitment checks were undertaken prior to staff starting employment.

• Access to interpreters was available, including British Sign Language, for patients who required this help.

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

• Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the fundamental standards of care and treatment.

The areas where the provider should make improvements are:

• Take action to ensure reception staff are familiar with “red flag” warning signs and symptoms of sepsis.

• Take action in ensuring chairs are replaced within their waiting area as identified within the infection control audit.

• Take action on areas identified as achieving low satisfaction levels within the national GP patient survey.

• Take further action in increasing the number of carers identified within their patient list.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice