We spoke with four patients who used the service. They were all happy with the care and treatment they received and the way in which it was delivered. One patient told us, "I do have faith in them to do a good job".

We saw before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We noted patients' verbal and written consent was obtained before care and treatment was undertaken. Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

We observed the care given was safe and appropriate. Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. We saw there were effective systems in place to reduce the risk and spread of infection. We also found systems were in place for patients and relatives to make a complaint about the service if necessary and that complaints were managed in a timely and satisfactory manner.

We spoke to six people using the service who told us that they were very happy with the care provided and that they were fully involved in the discussions about the treatment that was to be provided.

As well as talking to Dr. Moore we spoke to the treatment co-ordinator, a dental nurse, and a dental nurse/receptionist. All told us that they were happy working in the practice, that the team worked well together and that they had received the training and support they needed to meet individual people’s dental care needs.