During our inspection we spoke with five patients. We spoke with four staff; these were the dental practitioner, the practice manager, a dental nurse and the receptionist. We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction questionnaire and staff meeting minutes.

The patients we spoke with told us that they thought they had received good dental treatment from the dentist and the team. One patient told us “They are massively reliable; she is 10 out of 10 and always delivers to a high level. Another patient we spoke with told us “The dentist is always thorough and gentle. She explains everything to me and makes me aware of the costs and options available. I always decide what option to take but it is good to know the options.”

We saw that practice staff were well trained and supported. A member of staff told us “It’s an extremely friendly place. It’s a good place to come if you have even the slightest phobia of the dentist because our dentist is really good and calming with people.” There were effective systems in place to reduce the risk and spread of infection. We saw safeguarding and whistle blowing policies and procedures that were in place for both children and adults who used the practice.