Bright Almond Care Ltd provides personal care for adults living in their own homes. The service, whilst being inspected, has not been rated because at the time of the inspection a service to one person was being provided. We had insufficient information to determine the level of service that people received. We could not be confident that the support people currently receive would be sustainable should the service expand to provide care for additional people and/or increase its hours of operation.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff recruitment checks were in place to protect people from receiving personal care from unsuitable staff.

The person using the service and their representative told us they thought the service ensured that safe personal care had been provided. Staff had been trained in safeguarding (protecting people from abuse) and staff understood their responsibilities in this area. They told us that medicines had been prompted and supplied safely and on time, to promote their health needs.

Risk assessments were not consistently in place to protect the person from risks to their health and welfare.

Staff had, in the main, received training to ensure they had the skills and knowledge to be able to meet people's needs.

Staff members spoken with had understood their responsibilities under the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) to ensure the person had effective choices about how they lived their lives.

The person using the service and their representative told us told us that staff were friendly, kind, positive and caring. They told us that they fully determined decisions about how and what personal care was needed to meet their needs.

The care plan reflected the person's individual needs to ensure they could be met, and there was information available on their preferences to ensure staff were aware of how to provide a fully individual service.

The person using the service and their representative told us they had informed staff or management if they had any concerns and these had been properly followed up.

The person and their representative were satisfied with how the service was run. Staff said they had been fully supported by the registered manager to carry out their work.

The registered manager carried out audits in order to check that the service was fully meeting the person’s needs and to ensure a quality service was provided.