On the day of our visit we spoke with seven people who were complimentary about the practice. All felt they were treated with respect and dignity. We observed verbal consent to treatment was obtained prior to treatment thus respecting people’s wishes. All seven people told us they were informed about the treatment alternatives and possible outcomes of the treatment.

One person told us "my dentist is very good and has cured my dental phobia". Another person told us their dentist was “very thorough; didn’t rush anything and always explained treatment options well”. Two other people told us they had no concerns and found the practice to be very calm. We observed people were treated with courtesy and found that overall people felt they received an excellent service.

We saw a patient satisfaction survey was used to gather feedback. The results demonstrated people were very happy with most aspects of the practice.

People told us they could make an appointment at times that suited them. They told us they were aware of the emergency number and had always been able to get an appointment within 24 hours.

The practice had disabled access via a ramp through the rear of the building. Once in the surgery there were facilities on the ground floor to provide all the services offered by the practice.

People were protected from abuse by staff who had received regular training and demonstrated good awareness of this subject.