We spoke with three people who had appointments the day we visited. They were all positive about the dental service they received. "Exceptional" was one person's assessment. They told us they had been with the practice for a number of years and valued the consistent quality of care they had experienced. We looked at some key records and found they were accurate and robust. This meant people could be confident their dental care was based on their individual needs and took account of previous treatments.

We found people considering treatment had access to all the information they needed. This could be in discussion with practice staff, by way of information leaflets or on the practice web-site. Details of the costs of treatment were readily available and people told us they did not feel under any pressure to make a decision about treatment options.

We saw people were protected by the way infection control policies and procedures were in place and being followed. We found there was a robust framework of daily, weekly and other periodic checks in place and recorded, to ensure the environment, equipment and care practice people experienced was effective and safe.

We found people were protected by the way staff were recruited, with robust checks being carried out. Procedures were in place which gave people the opportunity to comment on their experience. Where they did, this was taken into account and changes made where possible in order to improve it.