We spoke with three people who use the service. People said they were given a good explanation of the treatment required, how it would be performed, the predicted outcome, and alternatives. When more than one appointment was required, this was explained. People said all the staff were friendly and dentists were patient and approachable.

People we spoke with talked about their experience at the practice and were complimentary about their treatment and the outcome. People said “I would recommend the practice to others” and “all of my family come here now”. Two people said they had suffered ‘bad’ dental experiences in the past with a previous dentist but had now recovered their confidence.

Information was available at the clinic to support people to make decisions about their treatment. Assessment, planning and delivery of care was reflected in patient treatment plans. A schedule of training and practice meetings were in place to train and develop staff. Staff had a development plan which identified training courses they needed to attend.

On the day of the inspection we found the practice to be clean and saw that a decontamination process was in place for dental instruments. Information was available for staff on safeguarding children and vulnerable adults and how to escalate a concern if necessary.

A management system was in place to ensure the service was safe and care and treatment was regularly evaluated.