Bridge Cottage Surgery in Welwyn Garden City is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd June 2016
Bridge Cottage Surgery is managed by Bridge Cottage Surgery.
Contact Details:
Address:
Bridge Cottage Surgery 41 High Street Welwyn Garden City AL6 9EF United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bridge Cottage Surgery on 10 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
Monitor and assess systems and processes to ensure regular appraisals for all staff and the monitoring and management of staff training.
Continue to identify and support carers.
Ensure a fire drill is completed at both premises on a regular basis.