People that we spoke with on the day of our visit told us that treatment options were explained and that they were aware of the costs that would be incurred. We were told that the staff were friendly and welcoming and that appointments were easy to make. People confirmed that their medical histories were taken prior to treatment being commenced. One person told us that their dentist was "calm and reassuring" and another said "they have all been very kind"

We also looked at patient feedback gathered through surveys and comment forms and noted several positive comments. One comment asked for "later appointments or appointments on a Saturday morning". This was acted upon and the practice now opens alternate Saturday mornings.

We spoke with staff who all felt they were well supported and that they could always raise a grievance if required. They felt they were receiving good ongoing training.