Patients who used the dental practice spoke highly about the quality of dental service they received. They told us they were treated with respect and that staff were welcoming and approachable. The patients we spoke to all confirmed that they would recommend the dental practice to other people.

Patients told us the dentists informed them of how they could improve their dental health. They confirmed that they felt involved in their dental treatment plan, and were provided with treatment options, which were explained to them in a way they understood. They told us the costs of treatments were made clear to them before treatment commenced, and they were asked for their consent prior to all treatment. Patients said their privacy and dignity were respected and the dental rooms were always very clean.

We saw there were arrangements for infection control checks and cleaning tasks to be carried out. Staff were knowledgeable regarding infection control and decontamination procedures for equipment and instruments used.

Comments from patients included: “I have been coming here for years, I am very happy”, “I can get appointments quickly”, “I get anxious but the dentist always reassures me”, “I sign forms about my treatment”, “My dentist is very nice and always explains things”, and “I have recommended this dentist”.