The inspection took place on 7 and 8 November 2018 and was announced. This was our first inspection of this service. It was registered on 11 December 2017.

Bramley Home Care Sherborne provides domiciliary support services to people in their own homes. It provides a service to older people and younger adults some of whom have a physical disability, sensory impairment or dementia. At the time of our inspection there were 20 people receiving personal care from the service.

Not everyone using Bramley Homecare Sherborne received a regulated activity; the Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service did not have a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The manager of Bramley Home Care Shaftesbury told us they had recently had their registered manager’s interview with the CQC and were awaiting the outcome to see if they had met the requirements to become the registered manager of Bramley Homecare Sherborne. In the interim the service was overseen by a full-time office manager.

People were supported by staff who had received safeguarding training and understood how to keep people safe from harm or abuse. Risks to people were assessed and managed. The service had a recruitment and selection process that helped reduce the risk of unsuitable staff supporting people.

People received their medicines on time and as prescribed by staff that had received the appropriate training and competency checks. Staff understood the importance of infection prevention and control and wore protective equipment appropriately when supporting people. Learning from accidents, incidents and near misses was analysed and shared with the team to reduce the chance of them happening again.

People’s needs were assessed with their involvement and, where appropriate, those important to them. People were consulted with about changes to their care plans and reviews. People were supported by staff who had an induction and an ongoing programme of training. Training covered mandatory topics and areas specific to people’s needs such as multiple sclerosis and diabetes. Staff received regular supervision and checks of their competency. People were encouraged and supported to eat and drink sufficiently.

The service understood the important of keeping people healthy by timely contact with health and social care professionals. Where people’s health needs changed staff supported and encouraged people to contact health professionals such as GPs and community nurses. Staff supported people in line with the principles of the Mental Capacity Act 2005 (MCA 2005). Where complex decisions were required mental capacity assessments took place and best interest decision meetings were held with involvement from relevant people.

Staff consistently demonstrated a kind and caring approach towards people. People’s privacy and dignity was supported at all times. People were supported by staff who were respectful and knew them well. People could make decisions and express their views about the care and support they received. People’s privacy and dignity was respected. One person told us, “They are all very discreet.”

People were supported in line with their assessed care needs. Care reviews were carried out by the office manager every three months and included a discussion with the person about their current or emerging needs. People were encouraged and, where required, supported to maintain friendships, contact with family and links with the community. Complaints were logged,