During our inspection we spoke with three people attending the practice for appointments. One person told us they had attended the practice for over 30 years. Another person said the dentist was “lovely.”

People said the dentists made them aware of all the treatment options available to them. One dentist said people could go home and consider the choices. They said if the treatment was complex they detailed this in a letter to them. This meant the person had the information to fully understand their treatment plan. People said they were aware of the costs of treatment.

We saw people were asked to complete a medical history form annually. The dentist checked at each visit if there had been any medical changes they needed to know about and might impact on treatment.

We observed people were greeted in a friendly manner by the staff. People described the reception staff as “friendly and helpful.”

The practice had appropriate drugs and equipment available in the event of a medical emergency. Staff received annual training on medical emergency procedures.

The practice had policies and procedures to safeguard children and adults. All staff had attended training on safeguarding vulnerable adults and children.

People told us they had no concerns regarding the cleanliness of the practice.

People said although they had not had reason to make a complaint, they were confident any concerns would be dealt with appropriately by the practice.