Bradshaw Medical Partnership, Bradshaw Street, Orrell, Wigan.
Bradshaw Medical Partnership in Bradshaw Street, Orrell, Wigan is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd November 2017
Bradshaw Medical Partnership is managed by Bradshaw Medical Partnership.
Contact Details:
Address:
Bradshaw Medical Partnership Bradshaw Medical Centre Bradshaw Street Orrell Wigan WN5 0AB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out our first announced comprehensive inspection at Bradshaw Medical Partnership on 10 October 2016 and the practice was rated as requires improvement overall. The areas where the provider was required to make improvements related to the safe and well led domains. The full comprehensive report following that inspection can be found by selecting the ‘all reports’ link for Bradshaw Medical Partnership on our website at www.cqc.org.uk.
We carried out a further announced comprehensive inspection at Bradshaw Medical Partnership on 04 April 2017 to check that the practice had made improvements. Improvements were demonstrated in some areas but further improvements were required to evidence that systems were embedded in the responsive and well led domains. Overall the practice remained rated as requires improvement and they submitted an action plan after the inspection demonstrating how they would address the issues.
On 27 October 2017 we went back to check that the continuing issues relating to the responsive and well led domains had been addressed. At that inspection on 27 October we found that the practice had reviewed their complaints procedure and embedded policies and procedures to ensure they were being followed. The practice is now rated as good.
Our key findings across the areas we inspected were as follows:
There was a leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on. There was now a formal mechanism to obtain feedback from staff.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. A mechanism to record and monitor all staff training, including clinical staff, was in place.
Information about services and how to complain was available. Improvements had been made to the quality of care as a result of historic complaints and concerns. There was now a system to formally record and monitor verbal comments and concerns. This had been recently introduced and was now effective.
The practice was able to demonstrate that staff complied with the requirements relating to complaints and we saw formal documented evidence to support complaints received. Staff, including medical staff, were aware of the term Duty of Candour.
Letter from the Chief Inspector of General Practice
We carried out our first announced comprehensive inspection at Bradshaw Medical Partnership on 10 October 2016 and the practice was rated as requires improvement overall. The areas where the provider was required to make improvements related to the safe and well led domains. The full comprehensive report following that inspection can be found by selecting the ‘all reports’ link for Bradshaw Medical Partnership on our website at www.cqc.org.uk.
We carried out this announced comprehensive inspection at Bradshaw Medical Partnership on 04 April 2017 to check that the practice had made improvement. Improvements were demonstrated in some areas but further improvements were required to evidence that systems were embedded. Overall the practice remains rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
Results from the national GP patient survey showed patients were appropriately supported, treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
The practice demonstrated that vulnerable people in particular were very well supported. The services provided by two members of staff continued to ensure that vulnerable patients, such as those with learning disabilities, mental health issues, carers, bereaved patients/family and patients with dementia received responsive and effective support.
The carers’ register was regularly updated and identified patients who were currently carers and those who were cared for. Each carer received a minimum of 30 minutes consultation and this was carried out either at the practice or at home if necessary.
Patients that provided feedback said there was continuity of care and we saw that urgent appointments were available the same day at the practice. Patients could also attend the Wigan borough-wide Hub when the practice was closed.
Staff were aware of current evidence based guidance and they followed it accordingly.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on. There was no formal mechanism to obtain feedback from staff.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. A mechanism to record and monitor all staff training, including clinical staff, was required.
Information about services and how to complain was available. Improvements had been made to the quality of care as a result of historic complaints and concerns. Our inspection of 10 October 2016 highlighted that there was no system to formally record and monitor verbal comments and concerns. This had been recently introduced but was not effective.
The practice was able to demonstrate that they complied with the requirements relating thereto although formal documented evidence was limited, specifically in relation to responses to complaints. Not all staff, including medical staff, were aware of the term Duty of Candour.
We found areas where the provider must make improvements. The provider must :
Ensure the overarching governance framework supports the systems to assess, monitor and mitigate risks and ensure that staff understand their lead roles and follow all protocols in place.
Ensure that documentary evidence is kept, specifically in relation to complaints, comments and concerns.
We found areas where the provider should make improvements. The provider should :
Review the mechanism to record and monitor staff training, specifically in relation to clinical staff.
Review the mechanism to document and discuss all incidents as per the practice protocol.
Letter from the Chief Inspector of General Practice
We carried out our first announced comprehensive inspection at Bradshaw Medical Partnership on 10 October 2016 and the practice was rated as requires improvement overall. The areas where the provider was required to make improvements related to the safe and well led domains. The full comprehensive report following that inspection can be found by selecting the ‘all reports’ link for Bradshaw Medical Partnership on our website at www.cqc.org.uk.
We carried out a further announced comprehensive inspection at Bradshaw Medical Partnership on 04 April 2017 to check that the practice had made improvements. Improvements were demonstrated in some areas but further improvements were required to evidence that systems were embedded in the responsive and well led domains. Overall the practice remained rated as requires improvement and they submitted an action plan after the inspection demonstrating how they would address the issues.
On 27 October 2017 we went back to check that the continuing issues relating to the responsive and well led domains had been addressed. At that inspection on 27 October we found that the practice had reviewed their complaints procedure and embedded policies and procedures to ensure they were being followed. The practice is now rated as good.
Our key findings across the areas we inspected were as follows:
There was a leadership structure and staff felt supported by management. The practice proactively sought feedback from patients, which it acted on. There was now a formal mechanism to obtain feedback from staff.
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. A mechanism to record and monitor all staff training, including clinical staff, was in place.
Information about services and how to complain was available. Improvements had been made to the quality of care as a result of historic complaints and concerns. There was now a system to formally record and monitor verbal comments and concerns. This had been recently introduced and was now effective.
The practice was able to demonstrate that staff complied with the requirements relating to complaints and we saw formal documented evidence to support complaints received. Staff, including medical staff, were aware of the term Duty of Candour.
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