Bradley and Partners, 2 St Peters Lane, Canterbury.Bradley and Partners in 2 St Peters Lane, Canterbury is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 31st July 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
3rd July 2017 - During a routine inspection
![]() We carried out this unannounced inspection on 3 July 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We told the NHS England area team that we were inspecting the practice. They provided information which we took into account.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Bradley and Partners is in Canterbury and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including some for patients with disabled badges, are available near the practice.
The dental team includes 10 dentists, seven dental nurses, two student nurses, three dental hygienists, three receptionists, a compliance manager and a practice manager. The practice has 10 treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Bradley and partners was the compliance manager.
On this occasion we did not supply CQC comment cards to be filled in by patients as this was an unannounced inspection.
During the inspection we spoke with three dentists, three dental nurses, one receptionist, the compliance manager and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
8am to 5.30pm Monday to Friday
Our key findings were:
There were areas where the provider could make improvements. They should:
24th March 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 24 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations
Background
Bradley and Partners is located in the city of Canterbury and offers general dentistry services to NHS Patients and private treatment options are also available. The practice has eleven dentists, three hygienists who are supported by a practice manager, fifteen dental nurses and four receptionists. The practice also has the services of three dental technicians who work from the practices dental laboratory.
The practice has ten treatment rooms, over three floors. Spacious reception and waiting areas, decontamination room and staff facilities.
The practice is open: Monday – Friday 8.30am to 5.30pm and Saturdays 9am to 1pm
One of the dentists is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we received 47 CQC comment cards providing feedback and spoke to nine patients. The patients who provided feedback were very positive about the care and attention they received at the practice. They told us they were involved in all aspects of their care and found the staff to be excellent, great at responding to pain requirements, helpful and they were treated with dignity and respect in a clean and tidy environment.
Our key findings were:
The practice was clean, spacious and very well maintained.
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