On the day of our inspection there was one dental surgery running. We spoke with four patients and all of the staff working at the practice on the day. This included the practice manager, a dental practitioner, a dental nurse and the receptionist.

People who used the service were given appropriate information and support regarding their care or treatment. We spoke with people in the waiting room within the practice, both before and after their appointments. Everybody we spoke with talked positively about the care and treatment they had received at the practice. This included being given sufficient information to be able to make an informed decision about any treatment required.

People’s needs were assessed and care and treatment was planned and delivered in line with their needs. If people required treatment, we saw they were provided with a treatment plan which included a breakdown of costs.

Staff were aware of their roles and responsibilities with regards to protecting people from abuse or the risk of abuse.

People told us they felt the practice was always kept clean. One person said “It seems very clean.” During our inspection we saw the practice, including the clinical areas, was clean and tidy. There were effective systems in place to reduce the risk and spread of infection.

People said they were very happy with the way they were treated by the staff employed by the practice. One person said “He’s a lovely dentist – great with the kids.”

The staff we spoke with told us they felt supported in their roles. One member of staff told us “We always get time out for training.”