All of the eleven patients we spoke with gave us positive feedback about the hospital. A patient said, “I think that the staff are wonderful to us. They’ll always try to help and they’re nice about it too. It’s a friendly sort of place.” Another patient said, “The hospital has exceeded my expectations.”

We saw that patients had been given accurate information about the fees they would have to pay. Records showed that patients had been correctly charged for the treatment, care and rehabilitation they had received.

Patients said that they received all of the treatment and care they needed. Records confirmed that clinical, nursing and rehabilitation services had been provided in a safe, reliable and responsive way.

Documents and records showed that medicines were ordered, stored, administered and disposed of in a safe way.

We found that there were enough doctors, nurses and ancillary staff on duty to enable patients to receive all the assistance they needed.

We saw that there were measures to check that patients were reliably provided with the facilities and services they needed.

People we spoke with told us that staff members were understanding of their personal care needs and spoke to them in a kind and respectful way. They told us they were kept informed about their care and that they felt involved at all times.

People we spoke with told us they were treated with dignity and respect. One person we spoke with told us, "The staff are wonderful, they really know how to care".

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. One person we spoke with told us, "I have choices and I have had them explained to me. I feel that we are in a partnership".

We saw that people's individual care needs were clearly documented and regularly reviewed. Staff were given clear guidance on how to assist people with their care needs.

Staff we spoke with demonstrated to us a clear understanding of safeguarding vulnerable adults from abuse guidance and procedures. People we spoke with told us they felt safe during their stay at the hospital.

We found that appropriate checks were undertaken before staff started working at BMI The Sandringham Hospital. Records examined demonstrated to us that people were cared or supported by suitably qualified staff.

We saw that people were made aware of how to make a complaint if they wanted to. We also saw that complaints were responded to quickly and appropriately.

We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.

BMI The Sandringham Hospital is operated by BMI Healthcare Limited and is part of a network of 59 hospitals across England, Scotland and Wales.

The hospital opened in 1990 as a purpose built hospital. It is a private hospital based in Kings Lynn which is adjacent to a local acute NHS hospital.

The hospital provides outpatient consultations and a range of surgical procedures for adults aged 18 and over, to privately funded, insured and NHS patients. Nobody under the age of 18 is treated at BMI The Sandringham Hospital.

The hospital provides private, insured, self-pay and NHS services. NHS funded care is mostly through the NHS electronic referral system.

There are administration and management teams on site.

The hospital has had a registered manager in post for three years.