Bluebird Care (Felixstowe), Orwell House, Ferry Lane, Felixstowe.Bluebird Care (Felixstowe) in Orwell House, Ferry Lane, Felixstowe is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 9th May 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th April 2019 - During a routine inspection
About the service: ¿ This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older and younger adults. At the time of our inspection of 12 and 15 April 2019, there were 16 people using the service.
People’s experience of using this service: ¿ People who used the service told us they were happy with the service they received. ¿ People told us they shared good relationships with their care workers. ¿ Care workers supported people to keep safe, and acted when necessary to prevent any harm or abuse. ¿ Where required, people received safe support with their medicines. ¿ There were sufficient numbers of care workers to ensure all care visits were completed. ¿ The systems for recruiting staff were safe. ¿ People were supported by care workers who were skilled, motivated and caring. ¿ People were consulted over their care needs and encouraged to make their own decisions. ¿ Care plans were person centred. Staff were responsive in identifying and reviewing changes to support good physical and mental health. ¿ There was a complaints procedure in place. People’s views were encouraged and used to drive improvement. ¿ The service was well run and there were systems to assess and monitor the service and continuously improve. Rating at last inspection: ¿ This was the first inspection for this service. Why we inspected: ¿ This inspection took place as part of our planned programme of inspections. This was a planned comprehensive inspection following their registration in May 2018. Follow up: ¿ We will continue to monitor this service according to our inspection schedule. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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