People told us that they were very happy with the service they received and with the quality of their dental work. Comments included, “I’ve received a fantastic service. I can’t praise them enough” and, “My dentist is brilliant; they provide a first class service”.

People's treatment was planned and discussed with them and based on their assessed needs. People told us that they were given clear information that enabled them to make informed choices about their treatment options including the costs. People told us that their privacy and dignity was maintained and staff put them at ease.

People received their treatment in a clean, hygienic environment. The dental practice had arrangements in place for the management of infection control. Staff were confident procedures were effective to ensure people were not placed at risk of cross infection.

People were very complimentary about the staff who worked at the dental practice. They considered staff were competent to safely and effectively carry out their work. Staff confirmed they had attended training courses appropriate to their work and to meet the requirement of their professional registration.

Information was available should people want to make a complaint. People said they had not had the cause to complain but were confident any concerns raised would be listened to and addressed.