We spoke with three patients during the inspection visit. Patients told us that they were treated well at the practice. Comments included, “They’re pleasant across the board.” The dentists were specifically described as respectful and professional. One patient described their dentist as “gentle” which helped them feel comfortable during treatment. This matched entries in the Testimonial Book that patients could fill in after treatment. Recent entries included comments about “an excellent service” and “a gentle and careful dentist”.

The patients we spoke with told us that treatment was explained to them in a way they understood and they were clear about the fees in advance. They all spoke positively about the treatment they had received and the advice given after treatment. They also spoke positively about the standard of cleanliness at the practice. One person described it as “immaculate.” Overall, patients all stated that they would recommend this practice, describing it for instance as, “It’s a very good service” and “It’s excellent here.”

Patients were encouraged during the summer of 2011 to complete satisfaction questionnaires after treatment, to give feedback on their experiences. We looked at the summary results of the 225 responses received. Feedback was very complimentary about the practice. For example, 96% of people were very satisfied with their dental treatment, with the remainder of people rating this as ‘fairly satisfied’. 100% of people felt that they were treated with dignity and respect at all times by everyone at the service, and 100% stated they would recommend the practice to a family member or a friend. This all meant that people experienced respectful treatment that met their needs.