Bishopthorpe Dental Centre, Bishopthorpe, York.Bishopthorpe Dental Centre in Bishopthorpe, York is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th February 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th January 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 12 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The Thorpe Dental Group operates Bishopthorpe Dental Centre. The service is located on Sim Balk Lane, York, North Yorkshire. A full range of dental services can be provided including private and children’s NHS treatments. The practice has wheelchair access and parking is available at the rear of this dental centre for people to use. The practice offers a variety of dental care plans where patients pay a monthly subscription and receive a discount off treatment and includes an examination every six months and a hygienist visit at varying intervals.
The practice currently has one dentist, a practice manager, two dental hygienists, five dental nurses (one of whom is a trainee).
Both surgeries are located on the ground floor. There is also a reception area, waiting area and a decontamination room.
The practice is open:
Monday – Friday 09:00 – 13:00 & 14:00 – 17:00.
On the day of inspection we received 20 CQC comment cards providing feedback and spoke with two patients The patients who provided feedback were positive about the care and treatment they received at the practice. They told us they were involved in all aspects of their care and were very pleased with the service. They found the staff to be friendly, curious, were efficient and caring and they were treated with dignity and respect in a clean and tidy environment.
The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Our key findings were:
There were areas where the provider could make improvements and should:
5th March 2013 - During a routine inspection
People we spoke with told us that they had been examined and were given information about their treatment options. This allowed them to give their consent. People said they were satisfied with the care and treatment they received. One person said “I am always greeted by staff and I am looked after well.” We saw that there were policies and procedures in place to help to protect people from abuse. Staff received safeguarding training and were aware of the action they must take if they suspected abuse may be occurring. This helped to protect people. There were appropriate decontamination systems, policies and procedures in place to help to protect people’s health and wellbeing. The premises and equipment were regularly maintained to ensure that people’s health and safety was protected. Staff were supported to maintain and develop their skills. One person using this service said “The staff are skilled and professional. I always feel in safe hands." The quality of the service was monitored by the senior staff and provider. People completed questionnaires periodically. This helped the provider to understand people’s experiences and maintain or improve the services being provided. The practice had a complaints policy and procedure in place. People we spoke with had not raised any complaints. We saw there were systems in place to effectively deal with any issues raised. One person we spoke with said “If I was not happy with something I would say.”
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