Bishops Stortford Orthodontic Practice, 30 Stansted Road, Bishops Stortford.Bishops Stortford Orthodontic Practice in 30 Stansted Road, Bishops Stortford is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 8th June 2016 Contact Details:
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26th April 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 26 April 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Bishops Stortford Orthodontic Practice provides orthodontic treatment to adults and children. Orthodontics is the prevention and treatment of irregularly positioned teeth by means of braces.
The practice is situated over three floors of a converted house near the centre of Bishops Stortford. Treatment is provided by the NHS or paid for privately by patients.
The practice was first registered with the Care Quality Commission (CQC) in June 2011.
The practice’s opening hours are: 8.00 am to 5.00 pm Monday to Wednesday, 8.00 am to 7.00 pm on Thursday and 8.00 am to 4.00 pm on Friday.
Access for urgent advice or treatment for patients of the practice is by contacting a mobile phone which is held by the principal orthodontist, or by another practice orthodontist.
The principal orthodontist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice has three trained orthodontists, a dentist with a special interest in orthodontics, five orthodontic therapists, two orthodontic nurses, three further dental nurses, two trainee dental nurses, a treatment coordinator, a patient coordinator, a compliance officer, three receptionists, two decontamination technicians (one of whom also a laboratory technician) and a practice manager.
We received positive feedback from 44 patients (or their legal guardians) about the services provided. This was through CQC comment cards left at the practice prior to the inspection.
Our key findings were:
There were areas where the provider could make improvements and should:
2nd November 2012 - During a routine inspection
![]() People told us that the staff team were always polite and friendly and welcomed them to the surgery. One person said, “Everything is always explained very well, they are really friendly, you never get ignored here.” Another person said, "They are fantastic here, I always get seen on time, never have to wait for treatment.” People we spoke with during our visit made positive comments about their care and treatment. They told us they had made independent choices about their treatment and had been given full explanations about the choices available to them. Each person confirmed that they had been asked about their medical care and general health and whether they were taking any medication, or had any known allergies. People said the surgery was always clean and fresh. We saw that people using the service experienced positive outcomes because the environment was clean and there was a robust procedure for instrument decontamination. The reception area furnishings and fittings were modern and clean and all staff wore uniforms to help avoid any cross infection. Staff received training, which was appropriate and relevant to their role and responsibilities. Clinical staff were undertaking their continuing professional development (CPD), as required to maintain registration with the General Dental Council (GDC). They were on course to complete the required number of verifiable and non-verifiable hours of CPD, which ensured that their skills were kept up to date.
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