This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This inspection was a comprehensive announced inspection carried out on 29 and 30 August 2018.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The was a process in place to help protect vulnerable patients from abuse.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Some patients had reported that they experienced difficulty accessing the surgery by telephone to make appointments and that routine pre-bookable appointments were sometimes difficult to obtain.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• There was a strong and dedicated practice team.

The areas where the provider should make improvements are:

• Review the process of accessing the practice by telephone and continue to assess appointment availability.

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Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice