About the service: Birmingham Business Park provides care and support for people living in their own home. The service was registered to provide support to people living with dementia, older people, people with a physical disability and younger adults. At the time of the inspection Birmingham Business park was providing 24-hour live-in support for one person.

People’s experience of using this service: There was a safe system in place to manage medicines. Risks were assessed and action taken to reduce the risk of harm. The provider ensured suitable staff were employed by undertaking appropriate checks.

Staff had access to regular training and felt they had a good level of support from the registered manager. that support was provided with eating and drinking and access to health care services was sought if there were any changes in the person’s condition. Staff supported the person to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The person’s relative spoke positively about the support their family member received from staff. Staff promoted privacy and dignity and supported the person to maintain their independence.

Staff provided person-centred support based on the person’s assessed needs and preferences. Wherever possible people were involved in decisions about their care. Clear complaints procedures were in place and any concerns were investigated in line with this.

Staff spoke positively about the registered manager. Systems were in place to ensure the voices of people, relatives and staff were heard. The provider worked flexibly and in co-operation with other stakeholders such as the local authority and other professionals to promote people’s health and wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the service’s first inspection since registration with CQC.

Why we inspected: This inspection was a scheduled inspection carried out in line with our inspection programme timescales.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.