Birchwood Surgery, North Walsham.

Birchwood Surgery in North Walsham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 16th November 2016

Birchwood Surgery is managed by Birchwood Surgery.

Contact Details:

Address: Birchwood Surgery Park Lane North Walsham NR28 0BQ United Kingdom Telephone: 01692402035

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2016-11-16
Last Published		2016-11-16

Local Authority:

Norfolk

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

3rd November 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 4 March 2016. Improvements were required in relation to safe care and treatment. The practice sent in an action plan informing us about what they would do in relation to the following;

• The practice had not ensured that patient specific directives were in place for healthcare assistants to be able to administer certain types of vaccinations.

During the initial inspection we also found other areas where improvements were required:

• Ensure patients in the waiting rooms and throughout the premises are monitored, in case they become suddenly unwell.
• Review the arrangements for the segregation of clean and dirty areas for hand washing and waste disposal direct to sewage. The practice were limited in changing this as it would involve costly building work and had noted the shortcoming in their business plans and risk assessments.
• Ensure cold chain temperature recording is complete with actions and comments when temperatures exceed the recommended range.
• The practice had decided to treat patients alongside one another in a treatment room. There should be clear signage to inform patients that they can request improved privacy if they wish as conversations could be overheard. The practice should actively solicit patients’ views on the shared treatment area and act on them as necessary.
• Ensure all staff receive timely and adequate appraisals.

They told us the majority of these issues were addressed and provided us with statements and/or evidence to show they had taken the action to address the concerns.

We undertook a desk top review on 3 November 2016 to make a judgement about whether their actions had addressed the requirements.

The overall rating for the practice is good. You can read our previous report by selecting the ‘all reports' link on our website at www.cqc.org.uk

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

4th March 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 4 March 2016. Improvements were required in relation to safe care and treatment. The practice sent in an action plan informing us about what they would do in relation to the following;

• The practice had not ensured that patient specific directives were in place for healthcare assistants to be able to administer certain types of vaccinations.

During the initial inspection we also found other areas where improvements were required:

• Ensure patients in the waiting rooms and throughout the premises are monitored, in case they become suddenly unwell.
• Review the arrangements for the segregation of clean and dirty areas for hand washing and waste disposal direct to sewage. The practice were limited in changing this as it would involve costly building work and had noted the shortcoming in their business plans and risk assessments.
• Ensure cold chain temperature recording is complete with actions and comments when temperatures exceed the recommended range.
• The practice had decided to treat patients alongside one another in a treatment room. There should be clear signage to inform patients that they can request improved privacy if they wish as conversations could be overheard. The practice should actively solicit patients’ views on the shared treatment area and act on them as necessary.
• Ensure all staff receive timely and adequate appraisals.

They told us the majority of these issues were addressed and provided us with statements and/or evidence to show they had taken the action to address the concerns.

We undertook a desk top review on 3 November 2016 to make a judgement about whether their actions had addressed the requirements.

The overall rating for the practice is good. You can read our previous report by selecting the ‘all reports' link on our website at www.cqc.org.uk

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice