Bincote Surgery in Enfield is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th December 2016
Bincote Surgery is managed by Bincote Surgery.
Contact Details:
Address:
Bincote Surgery 11 Bincote Road Enfield EN2 7RD United Kingdom
Telephone:
02083630585
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-12-28
Last Published
2016-12-28
Local Authority:
Enfield
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bincote Surgery on 22 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
We spoke with 20 members of the practice’s patient participation group (PPG) and reviewed 41 patient Care Quality Commission comment cards. Patients fed back that they were treated with compassion, dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw an area of outstanding practice:
The PPG met regularly and submitted proposals for improvements to the practice management team. For example, following PPG feedback, a men’s health initiative presentation had been delivered; offering information and advice on a range of issues affecting men’s health. We were told that more than thirty patients had attended and we noted that the presentation notes were available for download from the practice website.
However there were areas of practice where the provider should make improvements:
Ensure that emergency medicines are stored in a location which is readily accessible.
Consider introducing a standard practice protocol for two week referrals, in cases of suspected cancer (as per national guidelines).
We previously inspected this location in 2014 and at that stage the practice was not rated.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bincote Surgery on 22 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
We spoke with 20 members of the practice’s patient participation group (PPG) and reviewed 41 patient Care Quality Commission comment cards. Patients fed back that they were treated with compassion, dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
We saw an area of outstanding practice:
The PPG met regularly and submitted proposals for improvements to the practice management team. For example, following PPG feedback, a men’s health initiative presentation had been delivered; offering information and advice on a range of issues affecting men’s health. We were told that more than thirty patients had attended and we noted that the presentation notes were available for download from the practice website.
However there were areas of practice where the provider should make improvements:
Ensure that emergency medicines are stored in a location which is readily accessible.
Consider introducing a standard practice protocol for two week referrals, in cases of suspected cancer (as per national guidelines).
We previously inspected this location in 2014 and at that stage the practice was not rated.
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