The practice is located on the ground floor but because of the layout of the building it is not easily accessible for people who have restricted mobility or require the use of a wheelchair. The dental team consisted of two dentists, two dental nurses and one trainee dental nurse.

We spoke with the clinical manager, two dentists, three dental nurses and three people who used the service.

People were informed of their treatment options and their consent for treatment was obtained. One person who used the service said, “I had problems with my tooth and my dentist explained what needed to be done and I signed a consent form before they treated me.”

We looked at four dental records that showed what treatment people had received and the frequency of follow up visits.

We found that the decontamination processes for instruments used for dental treatment was satisfactory and we observed that the practice was clean. One person who used the service said, “The practice is always clean when I visit.”

The staff recruitment procedure had been reviewed to ensure the suitability of staff who work for the practice.

People had access to a complaints procedure which enabled them to share their concerns.