During our visit on 1 February we spoke with the registered manager, the area practice manager, the dentist, two dental nurses and the receptionist.

We spoke by telephone to seven people who attend Tile Hill Dental Practice. They were all positive about the service they receive. They told us, “They are all very nice, so good and kind” and “I felt comfortable and at ease with the dentist she explained everything that she was going to do.”

People spoken with were happy with the service they received. One person said “I am very happy with the service I get” and another said that they had recommended the practice to their family and friends.

People we spoke with said that everything in the practice always looked clean and tidy. People confirmed that the dentists and nurses offered them glasses to protect their eyes during treatment. We were told the dentists wore these themselves and that they always wore disposable gloves.

People told us that they do not have to wait very long to see the dentist. One person said “I don’t have to wait at all. I have a mobility impairment and am also very nervous they usually meet me at the lift and take me straight into the treatment room.”

We asked dental staff how the surgery decides on a treatment plan with a person. We were told this would depend on the oral health assessment that is completed at the start of each course of treatment. We were shown a completed assessment and people we spoke with told us that everything was always explained to them. One person told us “The treatment options were fully explained to me, including the after care and follow up treatment”.

We observed the decontamination process and the nurse described how the equipment was monitored to ensure it was working efficiently. Staff spoken with told us that they had attended training in infection control and the decontamination of equipment. Staff said they felt confident with this procedure.

Staff spoken with told us that they were very happy working at the practice and that they felt they received a good level of training and support from the dentists and practice manager

We asked if people had ever had to make a complaint. People we spoke with said they had never had any reason to complain. But they would speak to the dentist if they were unhappy with anything.

Comments we received from people who used the practice included,

“A very good service the dentist always does such a thorough job”

“I was very impressed by the level of care I received and would highly recommend this dental practice.”