We spoke with seven people who used the service. They were all generally pleased with the service and provided examples of good practice. One person said, “I am very pleased with them”. Another told us, “I was seen really quickly when I had an accident with my dentures.” People confirmed that the dentists always explained their treatment options to them and that they were involved in making decisions about their treatment.

We observed as the dentist treated two people. They took care to make a thorough examination and make people feel at ease. They provided reassurance and advice about dental care and health. They obtained consent from people before carrying out any activity.

We found there were good arrangements for infection control at the practice. These included the use of protective equipment and procedures for keeping the premises and the instruments clean.

We saw that there were good arrangements for making sure that people using the service were kept safe. The staff had received training in adult and child protection and relevant contact numbers were available for staff to report concerns.

There were good arrangements for making sure that standards were monitored and improved, where necessary. These included surveys, audits of services and equipment and regular staff meetings.