Bhandal Dental Practice - 83 Halesowen Road, Oldhill.Bhandal Dental Practice - 83 Halesowen Road in Oldhill is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th September 2013 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
9th August 2013 - During an inspection to make sure that the improvements required had been made
At our inspection in September 2012, people that we spoke with told us that they were happy with the quality of the service they received. This inspection was to follow up on the actions that we had told the provider to take; we therefore did not speak with people using the service on this occasion. We found that where people did not have the capacity to consent, the provider had procedures in place to act in accordance with legal requirements. We found that a new manager had been appointed and that people were now being cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard. We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.
1st January 1970 - During a routine inspection
During this inspection we conducted telephone interviews with three people who used the service. We spoke with one person who used the service during the inspection and we spoke with the manager a dentist and a dental nurse. We found that people had the information they needed to help them make informed choices about their treatment. People told us they always consented to their treatment and were asked to sign their treatment plan. However we could not tell how the provider ensured that best interest decisions were made on behalf of people who lacked capacity to consent to their treatment. People told us they had no concerns about the care and treatment that they received from the dentists at this practice. One person told us “I have always had good service and they look after my teeth very well.“ We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the environment. One person told us “I would say the staff are friendly, efficient and do a good job.” We found that not all staff were supported to deliver care and treatment safely and to an appropriate standard. We found that the provider did not have an effective system in place to monitor the service to ensure that people received a quality service. We saw that where people had made comments about improvement to the service we could not tell if the provider had acted on them.
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