This dental practice location is a large dental practice, owned and operated by three people. It is situated near to the town centre in Blackheath. The practice is made up of a large team which includes dentists, nurses, therapists, managers and receptionists.

This practice provides a full range of general dental assessments and treatments and also offers a range of orthodontic treatments.

The practice location has a total of eight treatment rooms. At least two of these are located on the ground floor. This means that the practice can offer treatment to people with mobility restrictions or who may use wheelchairs.

People receiving care and treatment from this practice location pay independently or can access their dentistry through NHS costs. The practice has a current contract with the NHS to provide NHS dental care to people.

As part of our review we spoke with two people during our inspection visit and two people by phone (people also had family members who use this dentist so were able to provide us with their views as well). The people we spoke with by phone had all recently received treatment from this dentist. People spoke highly of this dentist practice. People were satisfied with the care and treatment they had received. Below are a few comments people made;

“I had always been very anxious about dentists. I am very confident about this dentist. They explain things to me and give me options. I would recommend this dentist to other people”.

“Oh they are all so lovely. Those young dentists, well, their manners are impeccable. They are so polite and friendly. They explain what needs to be done then they give me options”.

“A very good dentist practice. I have been going there for about four years”.

We looked at a website called ‘NHS choices’. This website allows people to make comments about the services they have received. To date no comments have been made about this dentist practice. Managers told us that they are looking at ways of publicising the website in their surgery to encourage people to comment.

Evidence that we gathered during this review confirmed that people are assessed to decide what dental and oral healthcare needs they may have. Treatments that people may need are discussed with them and are carried out in a satisfactory way.

Overall we found good practices regarding infection control and cleaning procedures which demonstrated compliance in this area. We made some suggestions for minor adjustments and additions to processes which could enhance these processes further. The provider and managers were receptive to our suggestions and confirmed that they would action these.