We spoke with six people who used the service. They were all generally pleased with the service and provided examples of good practice. One person who joined the service a year ago told us, “The dentist has gone out of his way to look after me”. Another person told us that they were, “Very pleased” about their treatment. People confirmed that the dentists always explained their treatment options to them and that they were involved in making decisions about their treatment.

We observed two dentists each treat a person. They took care to make a thorough examination and discussed treatment options as well as providing reassurance and advice about dental care and health.

We found that there were good arrangements for making sure that people using the service were kept safe. The staff had received training in adult and child protection and relevant contact numbers were available for staff to report concerns.

We found that there were good arrangements for infection control at the practice. These included the use of protective equipment and procedures for keeping the premises and the instruments clean.

There were good arrangements for making sure that standards were monitored and improved, where necessary. These included surveys, audits of services and equipment and regular staff meetings.