Bhandal Dental Practice - 711 Alum Rock Road, Alum Rock, Birmingham.Bhandal Dental Practice - 711 Alum Rock Road in Alum Rock, Birmingham is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th February 2013 Contact Details:
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31st January 2013 - During a routine inspection
During this inspection we conducted telephone interviews with three people who used the service and observed two people receiving treatment. We spoke with two managers the dentist and a dental nurse. We found that people had the information they needed to help them make informed choices about their treatment. People told us that they always consented to their treatment and were asked to sign their treatment plan. People told us they had no concerns about the care and treatment that they received from the dentists at this practice. One person told us, “I am very happy with the service. The dentist is very friendly and always explains things to you.” We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the environment. One person told us,” The surgery is nice, clean and tidy and the dentist always wears gloves." We found that staff were trained and supported to deliver care and treatment safely and to an appropriate standard. We found that the provider had systems in place to monitor the service to ensure that people receive a quality service. We saw that where people raised concerns or comments the provider acted on them.
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