To reach our judgements we spoke to three people using the service. We also spoke to four staff and looked at four staff files. We reviewed documents associated with the running of the service.

People told us they were happy with the treatment they received. They felt able to discuss their treatment plans with their dentist. People received care that was assessed and delivered in line with their needs. People were given oral care advice where necessary. One person told us: “I felt the dentist had time for me and explained my treatment.”

People could be confident that their safety was maintained. Vulnerable adults and children who may be at risk of abuse could be confident that staff had the skills to recognise abuse (or the risk of abuse) and report it. One person told us: “I feel safe here.”

The risk of infection was managed appropriately with the arrangements that were in place in the practice. People told us they thought the practice was always clean. Staff told us they had enough personal protective equipment to reduce the spread of infection.

The practice undertook activities to monitor the quality of the service it provided. People told us they were asked for their opinions. We saw that suggestions were acted on. Staff felt able to make suggestions and information was shared in staff meetings. One staff member said: ““I can make suggestions to the manager she will look into it and if appropriate will adopt it in the practice.” This demonstrated that the provider conducted audits to ensure that any shortfalls in the service could be addressed. They also listened and acted on feedback.