We visited 4a Leicester Street dental practice and met with the registered manager, a dentist, the practice manager, a dental nurse and the receptionist. This dental surgery has one treatment room and is open to the public four days per week. The receptionist works five days per week and answers telephone calls during the day that the surgery is closed to the public. Three dentists work at the practice over four days per week. Two dental nurses and a receptionist also work at this practice on a day to day basis.

This review visit was discussed and arranged with the practice a few days in advance.

This was to ensure that we had time to see and speak with staff working at the practice, as well as people registered with the practice where appropriate. Before our visit we spoke with three people and on the day of our visit we spoke with a further three people who are registered with this dental practice. We asked people for their views of the service they receive.

Everyone we spoke with praised the staff, the treatment received and said the surgery was always clean. People commented "We only usually visit for a check up, we have good teeth, we are usually seen when we need at a time that suits us." "We don’t usually have to wait, we get to the dentist early and we are always seen on time." "All of the staff are very friendly."

The reception area provides information for people using this service, this includes a suggestions box and a practice information leaflet. Various patient information leaflets about dental health and treatments were also available.

People receiving care and treatment from this practice can either pay privately or can access their dentistry through the NHS. The practice has a current contract with the NHS to provide NHS dental care to people.