This is a small dental practice which had two treatment rooms in operation and employed two receptionists, two nurses and two dentists.

During our inspection process we spoke by telephone to three people who had recently used this dental practice. These people also gave the views of other members of their family who used this practice. During our inspection we spoke with a further two people. People told us that they were more than satisfied with their care and treatment. One person said, “I have always been very impressed with the staff and dentist. They are attentive and helpful”. Another person said, “I am very satisfied with everything and do not have any complaints”.

People told us and we saw that staff were helpful and polite. We found that people had received the care and treatment they needed. People told us that they were informed about the treatment they needed and were given choices and options regarding this.

We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. People made positive remarks about the recent refurbishment work that had been undertaken at the practice.

We saw that there were procedures in place for the safe recruitment of staff which meant that people using the practice were protected from being treated by unsuitable staff.

We saw that processes were in place to monitor the quality of the service provided and the satisfaction of the people who used it.