This inspection took place in 4 June 2018. It was the first inspection of Beyond Community Care Services Ltd since it registered with the Care Quality Commission (CQC in January 2018 to coordinate the delivery of care and support from this location.

Beyond Community Care Services Ltd is a domiciliary care service which is registered to provide personal care to adults in their own home. At the time of our inspection there were 10 people using this service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People receiving a service from Beyond Community Care Services Ltd were safe. This was because staff were trained to protect them from abuse and knew how to reduce identified risks. There were enough suitable staff available to ensure people received their care safely. People received their medicines in line with the prescriber’s instructions.

People were supported with assessments of their needs and reassessments when their needs changed. Supervised staff received training to meet people’s needs. People were supported to eat and drink and to access healthcare services when they needed to. Staff obtained consent from people before delivering care and supported people in line with the principles of the Mental Capacity Act 2005.

Staff were kind and caring towards people and supported them to maintain their independence. People’s dignity was promoted and staff maintained their confidentiality and privacy. Staff and people shared positive relationships.

People’s care was personalised and care records reflected their assessed needs and preferences. The provider supported people with social inclusion activities when this was part of their care package. Where people received informal care there was clarity regarding roles and responsibilities. Procedures were in place to respond to people’s complaints and end of life care needs when required.

Good governance was in evidence at the service. Quality assurance processes were in place to drive improvements. People and staff were encouraged to share their views about improving the service. The service worked in partnership with other organisations.