People who use the service said that they were satisfied with the support and treatment received and that the care was good.

People we spoke with reported that they felt their privacy and dignity had been maintained as curtains were always pulled around them when undressing and dressing.

When asked about their involvement in their care patients’ confirmed they are given a copy of their consent for treatment. Comments received included, “I have not had any information sent to me. The sister in charge of this unit did ring me and explained all I needed to know.’ ‘I did receive an information pack it was very good and gave me good guidance for after surgery care.’ “I was given the opportunity to make decisions about my operation at the clinic, I was able to ask questions and all the staff have been kind in explaining to me what I needed to know”

Overall people stated that the level of cleanliness was very good and they had no complaints about the cleanliness of the ward areas and bathrooms. They reported seeing doctors and nurses wash and gel their hands. Two patients we spoke with commented that ‘this hospital has a good reputation in cleanliness compared to the district general hospital.’ ‘There is a really good standard of cleanliness in this unit and that it really important. Prior to coming here today I was asked to give a MRSA swab, to make sure that I was not a carrier of this infection, this is excellent practice

People we spoke with told us that staff responded quickly when they needed them. Comments from patients included: ‘I have received constant attention from staff since coming in this morning. There are plenty of staff on duty and it is obvious that patient’s come first on this unit. I am very happy with the care I have received and it could not have been better if I had gone privately’. ‘The care and attention I have received to day has been brilliant, I could not have wished for better. I would certainly choose to come here again if I needed to.