This comprehensive inspection took place on 17 and 21 September 2018. The first day was unannounced. This was the first rated inspection of the service since it registered with the Care Quality Commission (CQC) in September 2017.

Beverley Parklands is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service is a purpose-built home and is registered to accommodate a maximum of 77 people who require personal care. The home has four floors and accommodation was provided over three of these during the inspection. The second floor provides care to people who live with dementia. Each bedroom has en-suite facilities. There were 59 people living at the home when we inspected.

At this inspection we rated the service as 'Outstanding' overall.

The home had a manager who was registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was a warm and open atmosphere upon entering Beverley Parklands. The service had a clear management structure, with an experienced registered manager and two unit leaders. They worked closely with staff, and observed the care being provided. People, their relatives and staff were confident in the leadership of the service which they described in terms such as, "A very well run place", "Having high standards" and "Very family orientated."

During our discussions with activities staff and review of records we saw detailed information which demonstrated an exceptional understanding of the importance of activity and stimulation for people. Activity staff went to great lengths to understand people's wishes. People were encouraged to do things they enjoyed and found meaningful, and this included social activities based on people's past hobbies and occupations. The range of activity available meant that people enjoyed a life with their social needs extremely well met. Assistive technologies were used creatively and innovative technologies enhanced people’s experiences.

The registered manager had strong values relating to the quality of the care being delivered. There was great emphasis on continually striving to improve the service. Improvements were identified through consultation with people, relatives and healthcare professionals involved with the service through informal chats, meetings, reviews, and surveys. This showed that the registered manager and provider placed a high value on meeting the needs of people and their relatives.

We saw evidence of a co-ordinated approach to peoples care delivery with other professional organisations. This meant the care people received was person-centred and specific to each individual living at Beverley Parklands.

The service strove for excellence through reflective practice at all levels. There was a variety of checks of different parts of the service to ensure people received a high quality, safe service, and to bring about any improvements that were needed. The home worked in partnership with other organisations to make sure they were following current best practice and providing a high quality service.

The staff we spoke with were familiar with the needs of people living at the home. The registered manager and dementia unit leader kept up to date with best practice in dementia care and ensured this was adopted by the staff. The second floor environment had been designed to promote the independence and wellbeing of people who lived with dementia. There was plenty of communal space, lounges, and a dining area available to people, as were quiet area