We rated Beverley Mews as good because:

• The environment was well considered and fit for purpose. As this unit was potentially the last stage for patients before returning to the community, the management had found a balance between mitigating risk and providing patients with an environment that closely resembles independent living. Risk assessments were in place and there was a culture of positive risk taking.
• Care records and risk assessments reflected individual needs and had been created in collaboration with patients, family and carers and outside agencies. Staff were trained and able to deliver care packages whilst also assisting patients to be independent.
• We observed very high levels of patient engagement from staff that were knowledgeable of individual needs. All staff were able to speak with us at length about patients histories and how best to engage them.
• We saw very high levels of communication between staff and patients at Beverley Mews. Patients were able to raise concerns with staff immediately and as a result, staff responded to these concerns and acted upon them quickly
• Governance structures were clear and specific to the service. Management were a visible presence at the unit and staff felt supported by them. We were told that they were approachable and staff felt that they were listened to. Staff reported high levels of job satisfaction. Supervision and appraisal rates were high and there were low levels of staff sickness and absence.

We rated Beverley Mews as good because:

• The environment was well considered and fit for purpose. As this unit was potentially, the last stage for patients before returning to the community, the management had found a balance between mitigating risk and providing patients with an environment that closely resembles independent living. Risk assessments were in place and there was a culture of positive risk taking.
• Care records and risk assessments reflected individual needs and had been created in collaboration with patients, family and carers and outside agencies. Staff were trained and able to deliver care packages whilst also assisting patients to be independent.
• We observed very high levels of patient engagement from staff that were knowledgeable of individual needs. All staff were able to speak with us at length about patients histories and how best to engage them.
• We saw very high levels of communication between staff and patients at Beverley Mews. Patients were able to raise concerns with staff immediately and as a result, staff responded to these concerns and acted upon them quickly
• Governance structures were clear and specific to the service. Management were a visible presence at the unit and staff felt supported by them. We were told that they were approachable and staff felt that they were listened to. Staff reported high levels of job satisfaction. Supervision and appraisal rates were high and there were low levels of staff sickness and absence.