Berrylands Surgery, Surbiton Health Centre, Surbiton.
Berrylands Surgery, Surbiton Health Centre in Surbiton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st April 2016
Berrylands Surgery, Surbiton Health Centre is managed by Canbury Medical Centre who are also responsible for 1 other location
Contact Details:
Address:
Berrylands Surgery, Surbiton Health Centre Ewell Road Surbiton KT6 6EZ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Berrylands Medical Practice on 14 January 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed, however, there was no documented consideration of the risk to patients in cases where the decision was made to deviate from the recruitment procedure.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a GP, however, the practice’s performance with regards to patients accessing a named GP of their choice was lower than the CCG and national average.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
However, there were areas of practice where the provider should make improvements:
The provider should ensure that when a new member of staff is employed, complete records are kept of the recruitment process (including application form, interview notes, references and the results of any pre-employment checks). They should also ensure that in all cases suitable pre-employment checks are completed prior to a new member of staff beginning work.
Ensure that a Patient Participation Group (PPG) is established.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
