Benenden Hospital, Benenden.Benenden Hospital in Benenden is a Hospital specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, diagnostic and screening procedures, nursing care, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th May 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
5th March 2014 - During an inspection to make sure that the improvements required had been made
![]() On 21 August 2013 we inspected Benenden Hospital and found non-compliance in the safety and maintenance of equipment in the theatres. This was a follow up inspection to check compliance against those areas. During this inspection we spoke with the theatre manager and one other staff member. We examined equipment in the theatres. . We found patients were protected from unsafe or unsuitable equipment.
21st August 2013 - During a routine inspection
![]() Patients were very pleased with the quality of the care that they received. Comments included,” … wonderful experience”, “staff make you feel very upbeat” and “(staff) let me do what I can… feel independent”. We found that there were systems in place to ensure the proper maintenance of the premises. We found that whilst there were systems in place to ensure the proper maintenance of equipment they were not always being operated effectively. There were sufficient staff on duty. Staff we spoke to felt that this was the case. Patients we spoke to also said this. Patients said,” there are lots of staff … they always introduce themselves” and “ … press the call bell … get attention straight away”. We saw that levels of staff in theatre met national guidelines. There was an effective complaints procedure and we saw evidence of learning from complaints. Records were accurate and managed properly.
12th December 2012 - During a routine inspection
![]() All the patients said that they had understood the procedure that they were in hospital for. They had consented to it after being informed of the risks and benefits. One patient said, “I understood what was involved, it was all explained to me”.
Patients said the quality of care was excellent. They felt the staff were attentive. They said the consultants explained things sometimes using the patient’s own x-rays or perhaps using models. One relative explained that his wife had not wanted to eat as she was nauseous. The kitchen staff had visited her at her bedside and asked her what she would eat. They had persisted with various options until they found sometime she wanted. The nursing care was described as “very tender”. Patients said the hospital was clean. No one we spoke to had any complaints but everyone felt that if they did have concerns they would be listened to by any member of staff, as one patient said, ”high or low”.
8th March 2012 - During a routine inspection
![]() The people we spoke with were positive about their experiences at Benenden Hospital. People felt they had received adequate information about their condition or surgery, and people were encouraged to make choices where appropriate. People told us that they had been given information about the risks that were involved, and said they had signed to give their consent to their operation. One person told us ‘The staff explained what was happening when I was in theatre. I’ve been cared for very well, I’ve no complaints’. People told us that their privacy and dignity was maintained at all times.
1st January 1970 - During a routine inspection
![]() Benenden Hospital is operated by The Benenden Hospital Trust. The hospital has 32 beds, three operating theatres, an imaging department and outpatient and diagnostic facilities.
The services provided by the hospital are surgery, endoscopy, outpatients and diagnostic imaging. We inspected these three core services using our comprehensive inspection methodology. We carried out the announced part of the inspection on 16th and 17th of January 2017 along with an unannounced visit to the hospital on 24th January 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
The main service provided by this hospital was surgery. Where our findings on surgery – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the surgery core service.
We rated this hospital as outstanding overall.
We found areas of outstanding practice:
However, we also found the following issues that the service provider needs to improve:
Following this inspection, we told the provider that it should make other improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Professor Sir Mike Richards
Chief Inspector of Hospitals
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