Belvoir Health Group, Fern Road, Cropwell Bishop, Nottingham.
Belvoir Health Group in Fern Road, Cropwell Bishop, Nottingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th September 2017
Belvoir Health Group is managed by Belvoir Health Group.
Contact Details:
Address:
Belvoir Health Group The Surgery Fern Road Cropwell Bishop Nottingham NG12 3BU United Kingdom
Letter from the Chief Inspector of General Practice
We previously carried out a comprehensive inspection of Belvoir Health Group, The Surgery, Fern Road, Cropwell Bishop, Nottinghamshire on 12 February 2015. The overall rating was good.
This announced focused inspection of Belvoir Health Group was carried out on 8 August 2017 as the practice had not been inspected recently, and in response to some information we received. We reviewed the practice against one of the five questions we ask about services: is the service responsive. The overall rating was good.
Our key findings were as follows:
Belvoir Health Group understood and responded to the needs of their patient population well.
The practice had undergone considerable changes and adopted improved ways of working to ensure the services were responsive to people's needs. For example, a new long-term conditions (LTC) programme had been implemented, which provided a more responsive and organised way of managing people’s conditions.
The practice team were forward thinking and part of local pilot schemes to improve outcomes for patients.
Feedback from patients about their care and treatment, and access to the service was consistently positive.
The triage and appointment system was flexible and responsive to patients’ needs. The staff team were continually reviewing and adapting the system to meet patients' needs.
The nursing team had been upskilled to take on additional responsibilities to meet patients’ needs. The skill mix and number of health care assistants and nursing staff had significantly increased to support the changes.
To improve health outcomes for patients and to provide more effective management of long-term conditions, the provider had appointed two specialist nurses to work across its three surgeries.
Concerns and complaints were listened to and acted on to ensure that appropriate learning and improvements had taken place.
The practice implemented improvements and changed the way it delivered services in response to feedback from patients. The staff team had identified the need to provide more proactive feedback for patients with regards to changes made.
The provider should make the following improvement.
Explore ways to further engage with all patient groups to seek their views and provide proactive feedback for patients with regards to changes made.
Make available the minutes of recent Patient Participation Group meetings on the provider’s website and in the practice for patients.
Letter from the Chief Inspector of General Practice
We previously carried out a comprehensive inspection of Belvoir Health Group, The Surgery, Fern Road, Cropwell Bishop, Nottinghamshire on 12 February 2015. The overall rating was good.
This announced focused inspection of Belvoir Health Group was carried out on 8 August 2017 as the practice had not been inspected recently, and in response to some information we received. We reviewed the practice against one of the five questions we ask about services: is the service responsive. The overall rating was good.
Our key findings were as follows:
Belvoir Health Group understood and responded to the needs of their patient population well.
The practice had undergone considerable changes and adopted improved ways of working to ensure the services were responsive to people's needs. For example, a new long-term conditions (LTC) programme had been implemented, which provided a more responsive and organised way of managing people’s conditions.
The practice team were forward thinking and part of local pilot schemes to improve outcomes for patients.
Feedback from patients about their care and treatment, and access to the service was consistently positive.
The triage and appointment system was flexible and responsive to patients’ needs. The staff team were continually reviewing and adapting the system to meet patients' needs.
The nursing team had been upskilled to take on additional responsibilities to meet patients’ needs. The skill mix and number of health care assistants and nursing staff had significantly increased to support the changes.
To improve health outcomes for patients and to provide more effective management of long-term conditions, the provider had appointed two specialist nurses to work across its three surgeries.
Concerns and complaints were listened to and acted on to ensure that appropriate learning and improvements had taken place.
The practice implemented improvements and changed the way it delivered services in response to feedback from patients. The staff team had identified the need to provide more proactive feedback for patients with regards to changes made.
The provider should make the following improvement.
Explore ways to further engage with all patient groups to seek their views and provide proactive feedback for patients with regards to changes made.
Make available the minutes of recent Patient Participation Group meetings on the provider’s website and in the practice for patients.
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