We spoke with six people who used the service, their accompanying representatives and five staff from different disciplines. People were very satisfied about their care and treatment. Comments included, “I can’t praise them enough”. “They’ve put a smile back on my face”.

People told us they were always treated with dignity and respect. They said they were given the appropriate information in relation to their treatment. They told us their orthodontist involved them in planning and reviewing their treatment. They said their treatment was thorough and procedures were always explained.

People received their treatment in a clean, hygienic environment. The practice had arrangements in place for the safe management of infection control. Staff were confident procedures were effective to ensure people were not placed at risk of cross infection.

People considered staff were friendly and competent in their work. Observations made and discussions demonstrated positive working relationships had been developed. Staff confirmed they attended training courses appropriate to their work and to meet the requirement of their professional registration. They told us they were well supported in their work.

People we spoke with said they had not had the cause to complain but were confident any concerns raised would be listened to and addressed. They told us they were “very” satisfied with the service they had received and would “definitely” recommend the practice.