When we visited Belle Vue Dental Practice we found that people using the service were treated with dignity and respect and involved in their care and treatment. Staff were polite and courteous and respected people's privacy.

Records viewed contained very clear information and assessments of a person's oral health and where procedures were recommended, options, benefits and costs were clearly explained, including a personalised record for the person, together with photographs. Prior to consent being obtained, people were given time to consider the treatment and only then was consent obtained in writing.

One person we spoke with said:"The information and advice we received was excellent. Options were clearly explained and the after care has been very good. We have recommended the practice to family and friends."

Infection control procedures met the published guidelines from the Department of Health and all staff had received appropriate training in dentistry and handling emergencies. Staff were supported to maintain their professional qualifications through continuous professional development.

The provider had effective systems in place to monitor and assess the effectiveness of the services they provided. This included audits, patient surveys, staff suggestions and a complaints procedure.