We spoke with seven people who used the service and five members of staff. We reviewed five care records, and also saw information relating to five members of staff.

The people we spoke with told us that their treatment had been discussed and that they were able to make an informed decision about their treatment. One person told us: "There is a discussion about the choices and options available, and then I sign the consent form. I am always aware of my treatment plan. There are no surprises about the costs."

All seven of the people we spoke with had high regard about the quality of care and kindness displayed by the staff. One person told us: "The dentist takes care of me. I'm happy, everything is fine to me." Another person told us: "I have peace of mind having known the dentist and staff for a number of years."

Staff were observed wearing uniforms and other appropriate personal protective equipment. None of the people we spoke with had any concerns about the cleanliness of the practice. We saw that appropriate processes and equipment were in place to decontaminate and sterilise dental equipment and instruments.

We saw that all dental treatment was provided by qualified dentists and dental nurses who were registered with the General Dental Council (GDC), the professional regulator of dental practitioners. We saw that staff had annual appraisals and that these were reviewed regularly.