During our inspection we spoke with two people who used the service, two dental nurses, the practice manager and the principal dentist. We observed how people were greeted and treated, the cleaning and sterilising of instruments and checked four people's records. The practice manager made all the records, policies and information accessible to us.

People spoken with had no complaints and spoke highly of the dentists and nursing staff that attended to them. One person told us: "There is nothing negative to say, I come for check ups and hardly need any treatment, the staff are kind and explain everything to me." A second person said: "I brought my dentures in late afternoon after I had broken them and they were repaired by the next day, what a speedy service, you couldn't improve on that."

People's treatment records showed the planning and delivery of dental treatment met their needs.

The practice had systems in place to monitor and reduce cross infection, safeguarding people and investigating complaints. There was the opportunity for people to air their views through the patient satisfaction survey and we saw that the information gathered was used to improve quality of care.