Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Schultz and Partners, also known as Beauchamp House Surgery on 17 January 2017. Overall, the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. The provider was aware of and complied with the requirements of the duty of candour.
• Risks to patients at the premises were assessed and well managed. Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Data from the national GP patient survey showed patients were happy with the service that they were receiving.
• There was a commitment to learning, sharing information and improvement.
• Information about services and how to complain was available and easy to understand.
• There was a clear leadership structure and staff felt supported by management.
• The practice proactively sought feedback from patients, which it acted on.

The areas where the provider should make improvement are:

• Ensure patients with learning disabilities are invited to an annual health check.
• Improve the identification of patients who are carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice