On this occasion, we did not speak with people using the service as part of our inspection. We found the provider had made improvements to ensure suitable infection control practices were followed in the surgery.

People we spoke with told us they were happy with the dental treatment provided by the practice. One person said they had been with the surgery for many years and never had any reason to complain. "The staff here are very nice. My dentist always checks my medical history and takes time to explain the procedure". Another person said, “I am very pleased,” when asked about their experience. They told us they always found the surgery clean and the staff wore gloves and masks during the treatment procedure to prevent the spread of infection.

We found that the people who used the service were involved in their care planning and received treatment which was based on an assessment of their needs. Staff were supported in their professional development and clinical and other records were stored securely. We found the surgery to be clean at the time of our visit. However, we also found instances of inappropriate infection control practices which could people who use the service at harm of infection.